FAQs

Travel Insurance

Q. Why Travel insurance?

People travel around the world for pleasure, study purposes and for exploring the world. Everyone wants his/her trip perfect and memorable. Uncertainty is everywhere, during travel you may suffer medical emergency and unexpected events like loss of passport, medical expenses and hospitalization abroad that disturb your trip financially. However if you have our travel insurance policy then you need not to worry, you will be compensated according to the policy terms and conditions.

Q. Is travel insurance compulsory?

Travel insurance is compulsory for all Schengen countries and countries like Turkey and Ukraine. Travel insurance is a basic requirement for the application of Schengen visa. Travel insurance is also beneficial for individual or family who travel abroad.

Q. Can I change my trip details after issuance of travel policy?

Yes you can contact on our number and our representative will assist you accordingly.

Q. If I face any medical emergencies abroad who can I contact?

You can contact on the numbers mentioned on your travel policy.

Q. Is my travel insurance policy refundable?

If your Visa application is rejected from embassy then you can refund your travel policy by providing us rejection letter issued from the concerned Embassy.

Q. I purchased travel insurance but embassy issued me Visa of future dates, so can I change my travelling dates?

Yes you can change the date of the travel insurance policy before the start of the policy period.

Q. Can I use my travel insurance policy for the treatment of any existing disease abroad?

Travel insurance only covers unexpected loss or unexpected event. Pre-existing diseases are not covered in the travel insurance policy.

Q. How can I verify my policy?

You can verify your policy through the Bar code mentioned on the policy and can verify through our website.

Commercial Vehicle FAQs

Q. What is CV4 Clause?

CV4 clause means the company shall not be liable under Section 1 of the policy for the loss or damage to:

1. Lamps, tires, mudguard, bumper and paint work.

2. The insured vehicle and/or accessories whilst thereon by Fire, External Explosion, Self-Ignition or Lightning whilst in any garage or otherwise than on the road during regular running hours.

Subject otherwise to the terms, exceptions, conditions and limitations of the policy.

Q. Will I get compensation if my car is set on fire during a public strike or a riot?

Yes. Riot and strike damage is covered under the policy.

Q. What is depreciation?

Financial decrease in the value of car with the passage of time.

Q. Will I be indemnified in case of an accident if someone else is driving my car?

Only the drivers identified in the proposal form will be acknowledged as drivers eligible for indemnity.

Q. What are the geographical boundaries to my cover?

Covered within the geographical area of Pakistan.

Q. How would I be indemnified in case of loss?

Indemnity could be in the form of cash, repair or replacement of any part depending upon the type of loss.

Q. What do I do in case my car gets snatched or it meets an accident?

Immediate call to 15 and intimate the insurance company about the accident.

Q. How do I make a claim?

Intimate us on our website. Call us on 04235776475-81.

Q. Can insurance policy transfer to any person if I sell my car?

Insurance policy cannot be transferable.

Private Car Comprehensive FAQs

Q. What is comprehensive cover?

Comprehensive cover includes accidental external means, fire, external explosion, riot, strike, earthquake, flood, theft and third party liability.

Q. Will I get compensation if my car is set on fire during a public strike or a riot?

Yes. Riot and strike damage is covered under the policy.

Q. What is depreciation?

Financial decrease in the value of car with the passage of time.

Q. Will I be indemnified in case of an accident if someone else is driving my car?

Only the drivers identified in the proposal form will be acknowledged as drivers eligible for indemnity.

Q. What are the geographical boundaries to my cover?

Covered within the geographical area of Pakistan.

Q. How would I be indemnified in case of loss?

Indemnity could be in the form of cash, repair or replacement of any part depending upon the type of loss.

Q. What do I do in case my car gets snatched or it meets an accident?

Immediate call to 15 and intimate the insurance company about the accident.

Q. How do I make a claim?

Intimate us on our website. Call us on 04235776475-81.

Q. Can insurance policy transfer to any person if I sell my car?

Insurance policy cannot be transferable.